We are tremendously proud of our team here at The Exit Light Company. Our customer service is what sets us apart from our competitors. Time and again, they are recognized with awards and reviews from thousands of happy customers. Congratulations to the team!
In May we moved our operations in Wichita to a new, larger location in order to better serve our Mid-West customer base. The increased space allows us to stock more SKU’s at higher volume. As always, we still ship most orders same day and are dedicated to providing life-safety equipment to you. Don’t hesitate to reach out to us if we can assist you with your emergency lighting needs.
We are happy to announce that over the New Year we updated our ExitLightCo.com website. If you’ve visited our site in the past, you will notice some major differences. Our goal is to provide an exceptional Customer Experience through our easy to use website. In this post, we will highlight some of the major changes that were made.
In an effort to simplify the process of finding the Emergency Lighting or Egress Lighting product of choice, we have condensed many products that used to have their own individual listing, into one individual listing for all available options. For example, our top selling Exit Sign is the “Standard Red LED Exit Sign | White or Black Housing“. This Exit Sign has a number of options, such as ordering the unit in white or black and choosing the Operation Type of the exit sign. Continue reading “The Exit Light Co. Launches New Website” »
It’s a three-peat! For the third year in a row, The Exit Light Company has been awarded with the prestigious Spectrum Award for Excellence in Customer Satisfaction.
The Spectrum Award of Excellence in Customer Satisfaction was established to spotlight companies and business professionals providing exceptional service and experiences to their clients and customers.
The Exit Light Company appreciates that our efforts at providing exceptional products with exceptional service are recognized. We will continue to strive for excellent customer satisfaction.
The Exit Light Company is pleased to announce the opening of our newest shipping center in Wichita, Kansas. Our new mid-west facility allows us to provide affordable 2-day delivery service to most of the central United States. We have always prided ourselves on providing quality customer service, and one of our hallmarks is our fast turnaround from order to delivery. The new fulfillment center in Wichita allows us to reach even more of the continental United States with quick, efficient and affordable product delivery! And because we pay less on shipping, we can pass those savings on to our customers, or continue with our offer of free ground shipping on orders of 6+ items* to our customers (*Some restrictions apply). Our customers can expect our same world-class customer service, free shipping, but now can expect even quicker delivery!
For the second year in a row, The Exit Light Company has been awarded with the prestigious Spectrum Award for Excellence in Customer Satisfaction.
In partnership with The Stirling Center for Excellence, City Beat News (CBN) recognizes companies that provide an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.
The Exit Light Company appreciates that our efforts at providing exceptional service with exceptional products are recognized. We will continue to strive for excellent customer satisfaction.
The Exit Light Company, a provider of quality and economical exit signs and emergency lighting products, has been awarded a Google Trusted Stores badge. The Google Trusted Stores program helps shoppers buy online with confidence. It is only awarded to stores with a proven track record of reliable, on-time shipping and excellent customer service. When customers see the Google Trusted Store badge on e-commerce websites, they know they’re buying from a store that provides a consistently excellent shopping experience.
By moving their mouse over the badge, customers are shown detailed information regarding the store’s shipping and customer service. Currently, The Exit Light Company has an “A” rating for both Reliable Shipping and Excellent Service. After monitoring thousands of transactions, Google can report that our orders have 96% on-time shipping with a one day average to ship the order after receipt.
The ultimate goal of The Exit Light Company is and always will be customer satisfaction. Past recognition, loyal customers and now inclusion in the Google Trusted Stores program further confirms that this goal is being met and exceeded.
The Exit Light Company strives to provide accurate and useful information to our customers and make the online shopping experience a seamless one. As part of a site redesign rollout in June 2012, our product pages were updated to be more user friendly. We have had fantastic feedback with these changes and would like to draw your attention to one of the more recent additions.
One question regularly asked of our Customer Service Team is: Does this unit include a battery? We’ve now provided an easy way to find the answer to this question with each product on our website displaying our “Battery Included” symbol.
The Battery Included symbol will appear on the Features tab of the product page, along with a variety of other symbols representing certifications and other attributes that apply for that product. If this symbol does not appear, the battery is not included (but may be available as an option for that particular product). Don’t forget to check out the Description and Technical Features tabs for additional information on the product. As always, help is available via on-line chat, phone (877-352-3948) or email (orders@exitlightco.com) from 5am-5pm PST if you have additional questions or require assistance in placing an order!
The Exit Light Company is proud to announce its inclusion in Internet Retailer’s Second 500 Largest E-Retailers July 2011 issue. The ranking is based on growth, size, category and sales of e-retailers nationwide.
Jeannette Carrico, Exit Light Company CEO, said “We could not have achieved this honor without our loyal customer base and excellent staff. We strive to provide exceptional products and customer service support, which in turn allows our business to continue to grow.”
The Exit Light Company was selected as one of the Nations “Top Businesses” by DiversityBusiness.com for distinguishing itself as one of the most outstanding entrepreneurs in the country. Jeanette Carrico, CEO, will be honored at the “11th Annual National Business Awards Ceremony and Conference” to be held April 19-21, 2011 in Washington, DC.
