General Return Policy
We stand behind every product we sell. While we understand that returns are sometimes necessary, we hope to encourage our customers to plan their purchases carefully, which will help them avoid having to go through the hassle of a return.
If the product has not been used or installed, is in its original packaging, and is in a condition that allows resale, it may be returned within 30 days of the receipt of your order for a credit, less a fifteen percent (15%) restocking fee AND the actual initial shipping cost (not the flat rate). The product cannot have been installed or modified in any way. The product must be enclosed in the original box with sufficient packaging material to have protected both the product and product packaging so that they are in resalable condition, and have a Return Merchandise Authorization Number (RMA#), issued by The Exit Light Co., Inc. The Exit Light Company, Inc. reserves the right to refuse any product returned without a properly authorized RMA. Approved refunds will be processed within 7 days via original payment method.
To initiate the return process, send an e-mail clearly stating your situation and what you would like to return. After receiving the Return Merchandise Number (RMA#), the customer will have 30 days in which to return the product to The Exit Light Co, Inc. After 30 days, the Return Authorization will expire and no replacements or refunds will be given. Simply return the product to us via insured parcel post or UPS to:
The Exit Light Co., Inc.
Attn: RMA# xxxx
3170 Scott Street
Vista, CA. 92081
Start a Return Online
Step 1: Fill out the form below and submit
Step 2: Our Returns Department will review your information and follow up with you quickly!
The following types of items and orders do not qualify for returns or refund:
Orders having an invoice total greater than $1,000.00 are not eligible to be returned.
Batteries are not eligible to be returned.
Items not purchased from The Exit Light Co., Inc are not eligible to be returned.
Special purchases, including (but not limited to): Self-luminous exit signs, bulbs, custom orders, or products that have been built to order are not eligible to be returned unless they have a manufacturers defect.
Return Policy for Products Damaged During Shipment and Defective Products
From the date of shipment receipt, you have thirty (30) days in which to inspect and install the product(s) and inform The Exit Light Co., via letter, fax, or email, of any defects in the manufacturing or damages that occurred during shipment, prior to delivery. If you determine your product is defective or was damaged during shipment, please follow the procedures for contacting the Order Desk. The Order Desk will give you the option to order a replacement or receive a full credit for the defective or damaged goods. If you fail to notify The Exit Light Co., Inc within thirty (30) days of receipt of delivery of any defective or damaged merchandise, The Exit Light Co., Inc. is not responsible for the defective/damaged product and will not be able to service you with a replacement or refund.
The Customer's Responsibilities When Returning Products
When returning product(s) to The Exit Light Co., Inc. it is the customer’s responsibility to pack the product in the original box with sufficient packaging material to protect both the product and product packaging, and mark the shipping label with the issued Return Merchandise Authorization Number (RMA#). It is in the customer's best interest to insure the package. Any item received damaged at The Exit Light Co., Inc. is the customer's responsibility and no replacement or refund will be issued.
Policy for Products Damaged During the Return Shipment
If the product is damaged during shipment back to The Exit Light Co., Inc., we will not be able to issue the customer a refund or credit for the product. We will inform the customer via email that the item(s) were received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, the item will be discarded, and the refund request will be cancelled.
Refunds
The customer will be refunded once we have received the returned item and inspected the item for damage. Please note that we refund shipping costs only if the return is a result of an error on the part of The Exit Light Company, Inc. Approved refunds will be processed within 7 days via original payment method.
Warranties
Limited Warranty
All products are covered by this warranty and we make no other warranties. The warranty shall apply for a period of one (1) year from the date of original purchase. The warranty only covers products installed and maintained in accordance with the instructions provided by their respective manufacturer and no warranty is made with respect to any of our products that are otherwise installed or maintained. Product dimensions listed are provided by their respective manufacturer and to our knowledge are as accurate as possible. Defects or failures arising during shipment or due to alteration, misuse, negligence, accident, theft, defective maintenance, damage by and actions of others, or where adequate care has not been taken to prevent chemical, ice, or snow damage to the product shall not be covered by this warranty. The warranty does not cover products that have been exposed to toxic, nuclear, or corrosive environments, or where operating temperatures fall below -40° C or exceed +100° C. Due to the unsuitability of many cleaning agents such aspects of our products as could be damaged by their use, for example glass and finishes, are specifically excluded from the terms of this warranty. This warranty does not cover labor, shipping costs, removal or installation, nor does this warranty cover any product not expressly designated an OEM product when it is used as a component of and/or a finished good for a manufactured primary product without the prior written approval.
Disclaimer of Implied Warranties
Except as set forth in the limited warranty or otherwise required by law, The Exit Light Co., Inc. provides all products as is and disclaims all other express or implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose, and all such warranties are expressly disclaimed.
Limitation of Damages
If during the warranty period any product proves defective in materials or workmanship, or fails to meet our published performance specifications for the product, The Exit Light Co., Inc liability for any breach of warranty shall be limited to repair or, at The Exit Light Co., Inc. option, replacement with a non-defective product of substantially similar specifications.
This warranty covers The Exit Light Co., Inc. and is liable for, only that warranty coverage and damages specifically detailed above. Except as may otherwise be required by law, The Exit Light Co., Inc. shall not be liable for indirect, incidental, or consequential damages, even if The Exit Light Co., Inc. has been advised of the possibility of such damage. This disclaimer applies during and after the warranty period.
If you discover a defect or malfunction during the period to which this warranty applies, repair or replacement is subject to the proper notification and consent of The Exit Light Co., Inc. as indicated by the issuance of a Returned Merchandise Authorization Number (RMA#).
DISCLAIMER: Information provided within this website is for illustrative purposes only. The Exit Light Company, Inc. makes no claim that the information provided on this website is complete, current, or accurate. Current and applicable versions of laws, codes, and related materials are available from their specific governing organizations; and these organizations should be considered the primary source of this information.
*Free shipping based on product(s) and shipping method at time of purchase. Free shipping and quantity discount may not apply to all products and/or quantities. Shipping charges and quantity discounts are applied upon checkout.