Shipping Policy

Shipping Policy

We currently offer these shipping options within the United States:

Most orders will arrive within the times given above. However, you should be aware that the times listed are averages, and due to circumstances beyond our control it is possible that some shipments may take longer.

The cost for shipping is based upon the items ordered and will vary from order to order.

Our goal is to process all orders within 24 hours of receipt. However, please allow 1-2 business days to process your order prior to shipping. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM-5:00PM, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.

The Exit Light Co., Inc. reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

Shipping Details

Incorrectly entered addresses or changes post-shipment may unnecessarily delay delivery and incur penalty fees. Please enter address information in the appropriate boxes and double-check for typos and other errors.

Please allow 1-2 days to process your order prior to shipping. Delivery times listed above apply only to orders shipped to continental U.S. addresses. Hawaii and Alaska please allow 1-2 additional days.

Please note that if your order is placed for delivery to Alaska, Hawaii, Canada or other territories, you will incur additional charges. If the shipping is not calculated at time of checkout, we will advise you via email of the final cost of your order for approval before we ship your purchase. Please contact us for further information.

Shipments are delivered by package carriers such as Federal Express, DHL Airborne Express, UPS (United Parcel Service), or USPS (United States Postal Service).

You may also order via FAX. Delivery charges are based upon the items ordered and will vary from order to order. We will respond as quickly as possible to confirm delivery charges to your destination. Please be sure to include specifics of the items ordered and include your phone and fax numbers and your email address so that we can contact you.

Multiple Delivery Addresses

If you need to send items to multiple addresses, please place separate orders for each address.

International Shipping

The Exit Light Co., Inc ships internationally. Available products, shipping rates and fees may vary depending on the delivery address for your order.

Please note that if your order is placed for delivery to Alaska, Hawaii, Canada or other territories, you will incur additional charges.

The total shipping charge is based on the weight of each item being shipped. You can calculate the shipping charges by visiting UPS.com or USPS.com and entering the total shipping weight of your order from Origin Zip Code 92081. If you prefer, you may contact our office for assistance before you submit your order. In most cases, the shipping charge will not be correctly calculated at time of checkout and we will advise you via email of the additional shipping cost of your order for approval before we ship. Please contact us for further information.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Restrictions: We're sorry, but Priority International Shipping is not available for P.O. Box addresses.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from The Exit Light Co., Inc., the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Customs authorities require the value of the order to be stated directly on the package.

Returns & Replacements

The above terms (including, if applicable, terms related to the Import Fees) also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. Please contact us for further information.

Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping to APO/FPO Addresses & Other Locations APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

City Field:

Enter "APO" or "FPO."

State/Province/Region Field:

Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.

Country Field:

Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

Commercial Mail Receiving Agency (CMRA) Addresses

If you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number; instead, use # or PMB. This will help make sure that your address is not mistaken for a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Large Orders

For orders containing large quantities of merchandise shipping to a single address, please email or call during regular business hours (Monday through Friday 8:00AM-5:00PM PST, excluding holidays).

Overdue Delivery

Products in our warehouse generally ship within 1-2 days of placing the order; however, on occasion, the item may temporarily be out of stock. If you have not received your order in the time expected, please contact one of our customer support representatives during regular business hours (Monday through Friday 8:00AM-5:00PM PST, excluding holidays).

Order Cancellations

Unshipped items can be cancelled as long as the item was not manufactured or customized specifically for your order. Some items, while they can be cancelled, involve a manufacturer's cancellation fee, for which the customer is liable. Approved refunds will be processed within 7 days via original payment method.

Sales Policy

Wholesale Only

The Exit Light Co., Inc. sells products for business use to customers with business identification. Identification is required from all customers. Possession of, or access to, any Exit Light Co., Inc, literature or websites does not constitute the right to purchase from The Exit Light Co., Inc. The Exit Light Co., Inc reserves the right to correct publishing errors. All references herein to the term “products” shall include services provided by The Exit Light Co., Inc.

Prices

Prices listed are wholesale, do not include freight, handling fees, or taxes and/or duties, and are subject to correction or change without notice. Market Sensitive Commodity items will be priced according to current market conditions.

Sales Tax

In accordance with applicable state and local laws, we are required to charge sales tax in localities where The Exit Light Co., Inc. has operations. The Exit Light Co., Inc. does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction. The appropriate sales tax amount will be displayed on the check out section of the site.

Be advised that, because The Exit Light Co., Inc.'s shipping and handling charge is a combined charge, this charge is subject to sales tax in many of the states where a separately stated shipping charge might normally be nontaxable.

Acceptance of Orders

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. The Exit Light Co., Inc. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. By placing a credit card order, the customer grants The Exit Light Co., Inc. permission to contact their bank to verify name and address.

Need Additional Help?

Send us an email or call during regular business hours (Monday through Friday 8:00AM-5:00PM PST, excluding holidays).

Questions or Suggestions

You may submit questions or suggestions using the online email link.